Our policy: 30 days guarantee. If 30 days have gone since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please return to the address provided in the shipping package.
Please, contact us at firstname.lastname@example.org to begin the return process. Return shipping labels are NOT provided in any case, each customer can choose its own shipping method regardless their location and cost.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 60 days.
If you don’t want your order or want a refund, ship back to the address attached on the package shipping label. Once the item returns to the warehouse in good conditions, we will proceed for a full refund.
Shipping labels are NOT refunded and they are printed automatically after placing the order with the associated value.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
To return your product, you should mail your product to the address sent you after your refund was approved.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you want to modify or cancel your order, we allow 24hs before the order is processed.
Once the order is processed, it cannot be cancelled under any circumstance. You can then apply for a full refund by returning the order to origin.